Refund & Cancellation Policy

Billing & Settlement Policy

Effective Date: September 2026

At GBIES Global Operations ("GBIES"), we strive to deliver transparent, high-fidelity business intelligence, data ingestion services, and workflow orchestration solutions. This Refund and Cancellation Policy outlines the conditions under which services may be cancelled and refunds may be issued.

1. Service Engagement Cancellation

Commercial engagements with GBIES are governed by agreed Service Agreements and authoritative billing invoices:

Consulting & Market Intelligence Reports: Cancellation requests must be submitted in writing prior to the commencement of data analysis or report drafting. Once report generation has commenced, cancellations are subject to prorated billing for work completed.
Data Pipeline & Ingestion Subscriptions: Ongoing technical maintenance and data connector subscriptions may be cancelled by providing thirty (30) days written notice prior to the upcoming billing cycle renewal.
Workflow Orchestration Deployments: Cancellation terms for custom software and saga engine deployments are defined in the specific institutional milestone agreement.

2. Refund Eligibility & Criteria

Refunds are evaluated and approved on a case-by-case basis through our billing audit team:

Duplicate Payments: In the event of duplicate billing or accidental multiple payments for the same invoice, the duplicate amount will be refunded in full immediately upon verification.
Unfulfilled Milestones: If GBIES is unable to deliver contracted report deliverables due to technical impossibility or regulatory barriers, any unspent advance retainers will be refunded.
Non-Refundable Items: Delivered intelligence reports, completed research dossiers, and customized software integration labor that have met agreed acceptance criteria are non-refundable.

3. Refund Request Procedure

To request a refund or raise a billing dispute:

Submit a written request to vinutaffini@gmail.com with the subject line "Billing Inquiry: Invoice #[ID]".
Include the official invoice identifier, payment date, payment transaction reference, and detailed reason for the request.
Our billing audit desk will review the request and respond within five (5) business days.

4. Processing & Settlement Timeframe

Approved refunds are processed back to the original payment method (bank account, credit/debit card, or net banking) through our authorized payment gateway partners.

Refunds typically reflect in the client's account within 5 to 10 business days from the date of refund approval, depending on the issuing bank or financial institution's processing schedule.

5. Billing & Invoicing Support

For immediate assistance with billing disputes, invoice corrections, or cancellations, please reach our operations desk:

GBIES Billing Operations
Email: vinutaffini@gmail.com
Telephone: +91 8072758527
Hours: Monday – Friday, 9:00 AM – 6:00 PM IST